We ship to all regions of Australia and New Zealand including urban and rural addresses.
Shipping typically takes between 2-5 business days, including order processing time.
Please allow an additional 1-2 days delivery time for rural addresses.
Our standard return window is 30 days! Returns and exchanges are accepted if your sneakers are:
- Unworn
- Unwashed
- In the original packaging
When trying on your CARIUMAs for the first time (to test fit & comfort), please make sure to only wear them inside on a clean floor. If you plan to return them (or think there’s a slight chance you might need to exchange them), we ask that you refrain from wearing them outside. This eliminates the possibility of dirt, grime, etc. We cannot accept any sneakers that have been worn down, disheveled, washed or altered in any way.
*We reserve the right to not accept returns that are not in line with our return policy.
If you have any questions about our returns process you can contact our customer care team at care@cariuma.au.
Our returns take up to 5 business days to process after we receive the package.
Please note that it may take additional time for funds to appear in your account depending on your bank.
We know how important it is to find your perfect fit. Here are a few helpful hints to size your sneaker just right.
Canvas:
- Hand-wash your sneakers with a brush or an old kitchen towel (to reach in between grooves) with neutral soap & cold water.
- Do not machine wash or dry.
Suede:
- Keep them away from water, and try a little TLC. Treat stains by hand using an eraser to rub away any marks, or use a brush or soft cloth to reach in between grooves. Brush away dirt in circular motions, whilst alternating direction (for tough stains, use a damp, clean cloth and dry the area with a hair dryer to remove any moisture).
- Do not machine wash or dry.
Leather:
- Prep your shoe: Remove and soak the laces in warm water with baking soda, and set aside. With your damp cloth, gently wipe down the exterior of the entire shoe to remove dirt on the surface of the shoe. Let dry.
- Build up a soap lather using your cloth. Massage the soapy lather in small, gentle circles all over the leather upper to remove dirt. Wipe away, then repeat if necessary. Let shoes and laces dry completely.
- Do not machine wash or dry.
Plaid:
- Use a soft brush to brush any dust/stain that arises.
- Do not machine wash or dry.
The only way you can know is by following us www.instagram.com/cariuma/
Help us decide what to restock by clicking on “Notify Me” on the product page. If there’s enough demand, we’ll make it happen!
Here're 3 simple steps to apply your promo code:
- Add your items to the cart
- Once in the cart, tick the relevant add-on box (depending on the active offer)
- Click check-out and apply your code!
- White LWG Leather/Black will ship no later than June 14, 2024
- White LWG Leather/Leopard & Black will ship no later than July 8, 2024
- White Premium Leather & Suede/Black & Gum will ship no later than July 8, 2024
- White Premium Leather & Suede/Grey & Black will ship no later than July 8, 2024
- White Premium Leather/Grey will ship no later than July 8, 2024
- White Premium Leather/Ice will ship no later than July 8, 2024
- Rose Polka Dots Canvas will ship no later than May 10, 2024
- Sand Polka Dots Canvas will ship no later than May 10, 2024
- White Premium Leather/Off-White Vintage Suede will ship no later than June 18, 2024
- Green Gum Suede will ship no later than June 28, 2024
- Purple Gum Suede will ship no later than June 28, 2024
- Black Premium Leather will ship no later than July 8, 2024
- Hokusai Peonies & Canary Canvas will ship no later than August 10, 2024
- Black Premium Leather will ship no later than July 8, 2024
- Brown Premium Leather will ship no later than July 8, 2024
- Green Gum Suede will ship no later than June 28, 2024
- Off-White Vintage Gum Suede will ship no later than June 28, 2024
- Red Gum Suede will ship no later than June 28, 2024
- Yellow Gum Suede will ship no later than June 28, 2024
please email press@cariuma.au
please email wholesale@cariuma.au
